You can use online services at the surgery to book an appointment, order a repeat prescription, get a sick certificate, get test results, ask about a non-urgent medical problem and view your medical record.
Which online service to use?
There are different online services for different tasks.
Your NHS account
Use your NHS account (on the NHS website or in the NHS app) to:
- Book or cancel a routine appointment (call the surgery for an urgent appointment)
- Order a repeat prescription
- Get your test results
- View your medical record
See Registering for online services on how to register for this service.
PACO GP
Use PACO GP to:
- Ask a question
- Complete an online form to ask about a non-urgent medical problem
- Get information on self-care and community services
- Request a sick note
Registering for someone else on their behalf
You can register for online access to someone else’s record, which is called proxy access, if you are a carer or relative by using this form.
The person who is being given proxy access will need to bring photo ID and proof of address to the surgery, details of acceptable documents are included on the form.
Parents of children under the age of 12 will be given access to online services for the child’s record without completion of this form.
Even if you are a long-standing patient at the practice and our team know you well or if you have recently registered and provided some of this identify evidence we still require it to accompany these applications – the practice team have to follow these strict guidance to comply with the instructions laid down by the Department of Health.