Online Services (managing your health online)

You can use online services at the surgery to book an appointment, order a repeat prescription, get a sick certificate, get test results, ask about a non-urgent medical problem and view your medical record.

Which online service to use?

There are different online services for different tasks.

Your NHS account

Use your NHS account (on the NHS website or in the NHS app) to:

Book or cancel a routine appointment (call the surgery for an urgent appointment)
Order a repeat prescription
Get your test results
View your medical record

See Registering for online services on how to register for this service.

Patchs

Use your Patchs account on the Patchs website to:

Ask a question
Complete an online form to ask about a non-urgent medical problem
Get information on self-care and community services
Request a sick note

See below in More about Patchs for more information about this service.

Registering for someone else on their behalf

You can register for online access to someone else’s record, which is called proxy access, if you are a carer or relative by using this form.

The person who is being given proxy access will need to bring photo ID and proof of address to the surgery, details of acceptable documents are included on the form.

Parents of children under the age of 12 will be given access to online services for the child’s record without completion of this form.

Even if you are a long-standing patient at the practice and our team know you well or if you have recently registered and provided some of this identify evidence we still require it to accompany these applications – the practice team have to follow these strict guidance to comply with the instructions laid down by the Department of Health.

More about Patchs

Use an online form on Patchs to tell us about a medical problem or ask an admin question.

Patchs should not be used for any medical problem that you think is an emergency.