Summer 2022 Appointment Survey

When you contact the surgery either via PATCHS, by telephone or in person we will ask some brief information about why you need our help. We do this so that we can offer you the right type of appointment with the most appropriate member of staff in a timescale that matches the urgency of your problem. All information you give us is confidential.

Our appointments can be on the telephone, face to face, video call or for some issues can be dealt with via a quick and simple text message or direct reply to your PATCHS request.

This system means that, for example:

Need a repeat sick note? - We can usually issue this without bringing you to the surgery or calling you

Have symptoms of a simple water infection? - We can speak to you on the phone and send the right treatment direct to the pharmacy

Found an abnormal breast lump? We will offer you a face to face appointment directly

Have a problem with your joints? We can book you in directly with our physiotherapists

Doctors' appointments are 10 minutes long and each is for one problem. If you try and bring 2 or more problems to the consultation, the doctor may ask you to book another appointment for the other items because otherwise the time allocated for each would be too short to be safe or effective. Patients wanting to deal with more than one problem is a major reason why Doctors' surgeries run late and we very much wish to minimise this for everyone. If you know you need to discuss more than one problem please ask for a double appointment.

When we offer you a telephone appointment our receptionists will let you know whether this will be in the morning, afternoon or evening. Unfortunately it is not possible to offer precisely timed appointments. On rare occasions when the surgery is very busy you may receive your call later in the day than you were expecting. Please accept our apologies if this happens. 

We have a lot of requests for telephone consultations and we do ask that, if you make an appointment for a telephone consultation, you make sure you are by the phone and it is switched on ready for when we ring. We try to call you twice but if you have not answered the telephone, the request for a telephone consultation will be cancelled and you will be asked to rebook the appointment. If we are unable to contact you then this wastes our time and an appointment where we could have helped another person.

On Tuesday evenings we have a late surgery 18:30 - 20:00; this is especially useful for people who work full-time or are: otherwise unable to access the surgery during our normal hours of 08:00-18:30. The appointments are with both GP's and nurses and can be face to face in the practice or via telephone depending on the problem you need to discuss.

Need a weekend or evening appointment?

You can now book to see a GP in the evening, at weekends and on bank holidays.

To book an appointment speak to our receptionists during practice opening hours or call 0151 652 6077 from 10:00 – 18:00 at weekends.

Patients registered with a GP practice in Wirral can access appointments at various locations between:

• Monday to Friday 18:30 – 20:00
• Saturday and Sunday 08:00 – 20:00

Please note the opening times and services o­ffered at diff­erent venues will vary.

If you feel you or a family member will need a Home Visit (including care homes), please speak to the reception staff before 10:30am on 0151 691 1112. Be prepared to leave a working contact number because a doctor will ring you back to discuss the request with you.

If the need for a Home Visit is only discovered after 10:30am but the visit is urgent for the same day, please ring reception on the same number as above. The doctor on duty for that day will discuss the situation with you and visit if necessary.

Home visits usually happen if patients are terminally ill or housebound. Children and mobile adults will normally be expected to attend the surgery. We can allow people with possible infectious illnesses or rashes, or who are distressed, to wait in a spare room if necessary.

Remember, we can see 4 people in surgery in the same time it takes to visit one person at home. Thank you for your help in using our resources wisely.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from our list and asked to register at another practice.