When you contact the surgery either via eConsult, by telephone or in person we will ask some brief information about why you need our help. We do this so that we can offer you the right type of appointment with the most appropriate member of staff in a timescale that matches the urgency of your problem. All information you give us is confidential.
Our appointments can be on the telephone, face to face, video call or for some issues can be dealt with via a quick and simple text message or direct reply to your eConsult request.
This system means that, for example:
Need a repeat sick note? - We can usually issue this without bringing you to the surgery or calling you
Have symptoms of a simple water infection? - We can speak to you on the phone and send the right treatment direct to the pharmacy
Found an abnormal breast lump? We will offer you a face to face appointment directly
Have a problem with your joints? We can book you in directly with our physiotherapists