Some problems can be dealt with over the telephone. All the doctors are happy to speak to patients on the telephone about certain problems.
The reception staff may advise you that your problem is suitable for a telephone consultation or you may prefer yourself to speak to the doctor rather than attend the surgery. Examples of suitable problems might be discussing abnormal test results or following up a problem that you have already seen the doctor or nurse about.
The receptionist will take your telephone number or mobile number and a brief outline of the problem. These details will be placed on the doctor's list for the morning or afternoon you want the telephone consultation to take place.
The doctor will return your call before, during or after that surgery (morning or afternoon). If the surgery is very busy or delayed your call could be returned late that morning or afternoon, and we ask for your patience if this happens.
We have a lot of requests for telephone consultations and we do ask that, if you make an appointment for a telephone consultation, you make sure you are by the phone and it is switched on ready for when the doctor rings. If the doctor has tried twice to ring you back and you have not answered the telephone, the request for a telephone consultation will be cancelled. This wastes the doctor's time and costs the NHS for two wasted telephone calls. Thank you for your consideration in this matter.